Privacy Policy for Omnium Agent X

Effective Date: August 12, 2025

Omnium Hub LLC ("we," "us," or "our") operates the Omnium Agent X service (the "Service"), an AI-powered assistant designed to automate responses, capture leads, book calls, and nurture funnels across platforms such as websites, Facebook, Instagram, and WhatsApp. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.omniumhub.com or https://agentx.omniumhub.com (the "Site"), sign up for our free 14-day trial, subscribe to the Service, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States, where applicable. By using the Site or Service, you consent to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not access or use the Site or Service.

1. Information We Collect

We collect personal information that you provide to us directly, information collected automatically, and information from third-party sources. "Personal information" refers to any data that identifies or relates to you as an individual.

a. Information You Provide Directly

Account and Registration Information: When you sign up for a free trial, subscribe, or create an account, we may collect your name, email address, phone number, business name, billing information (if applicable after the trial), and other details you provide, such as your business offer, links, brand tone, and preferences for AI models (e.g., ChatGPT, Grok, or Claude).

Setup and Customization Data: During Service setup, you may provide details about your business, including prompts, integration settings for CRM systems, calendars (e.g., Google Calendar or external links), and social media accounts (e.g., Facebook, Instagram, WhatsApp).

Communications: Information you share when contacting us via email, support requests, or feedback, such as your contact details and message content.

Payment Information: For paid subscriptions (after the trial), we collect payment details through third-party payment processors. We do not store your full credit card information.

b. Information Collected Automatically

Usage Data: We collect data about your interactions with the Site and Service, including IP address, browser type, device information, operating system, pages viewed, time spent, and referral sources.

Analytics and Tracking: Through cookies, web beacons, and similar technologies, we track user behavior, such as clicks, scrolls, and session duration. This helps us improve the Service and provide real-time analytics.

Service Data: When using the Service, we log interactions like AI responses generated, leads captured, calls booked, and funnel activities. This may include aggregated or anonymized data from your end-users' interactions (e.g., messages on your social media or website).

c. Information from Third Parties

Integrations: Data from connected services, such as CRM systems, calendars, or social platforms (e.g., lead details logged to your CRM or calendar events).

AI Providers: Usage data shared with or from third-party AI models (ChatGPT by OpenAI, Grok by xAI, Claude by Anthropic) to power the Service.

Other Sources: Information from public sources or partners, such as verification services for fraud prevention.

We do not collect sensitive personal information (e.g., racial or ethnic origin, political opinions, health data) unless you voluntarily provide it and it is necessary for the Service.

2. How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving the Service: To set up and operate your AI agent, generate responses, capture leads, book calls, integrate with your CRM and calendars, and provide analytics.

Account Management: To create and manage your account, process subscriptions, send confirmations, and handle billing (via third-party processors).

Communications: To send you updates, newsletters, promotional offers, and support responses. You can opt out of marketing emails at any time.

Customization and Analytics: To tailor the AI's behavior to your brand tone, track performance, and generate insights.

Security and Compliance: To detect and prevent fraud, enforce our terms, and comply with legal obligations.

Research and Development: To improve our AI models and features using anonymized or aggregated data.

We process end-user data (e.g., from chats on your platforms) solely as a service provider on your behalf. You are responsible for obtaining necessary consents from your end-users and ensuring compliance with privacy laws for such data.

3. Sharing Your Information

We do not sell your personal information. We may share it in the following circumstances:

Service Providers: With third-party vendors who assist us, such as AI providers (OpenAI, xAI, Anthropic), hosting services, payment processors, CRM integrators, and analytics tools (e.g., Google Analytics). These providers are contractually obligated to protect your data.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.

With Your Consent: For any other purpose with your explicit permission.

For end-user data processed through the Service, we share it only as directed by you (e.g., logging to your CRM).

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration.

This includes encryption for data in transit and at rest, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have rights regarding your personal information, subject to applicable laws:

Access and Correction: Request access to or correction of your data.

Deletion: Request deletion of your personal information. To do so, provide the email, phone, and name used for registration and email us at [email protected].

We will process valid requests within the required timeframe (e.g., 30 days under CCPA or 1 month under GDPR).

Opt-Out: Opt out of marketing communications or certain data processing (e.g., via cookie preferences).

Data Portability: Request a copy of your data in a portable format.

Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

For CCPA-specific rights (if you are a California resident), you may designate an authorized agent to make requests. We do not discriminate against users exercising their rights.

To exercise these rights, contact us at [email protected]. We may verify your identity before responding.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Categories include:

Essential Cookies: Necessary for Site functionality.

Analytics Cookies: To measure performance (e.g., Google Analytics).

Marketing Cookies: For targeted ads.

You can manage cookies through your browser settings or our cookie consent banner. Note that disabling cookies may limit Service features.

7. Third-Party Services

The Service integrates with third parties like OpenAI (ChatGPT), xAI (Grok), Anthropic (Claude), Facebook, Instagram, WhatsApp, Google Calendar, and CRMs. These services have their own privacy policies, and we encourage you to review them. We are not responsible for their practices.

8. Children's Privacy

The Site and Service are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have done so, we will delete it promptly.

9. International Data Transfers

We are based in the United States. If you are located outside the US, your data may be transferred to and processed in the US or other countries. We use safeguards like Standard Contractual Clauses to ensure adequate protection.

10. Retention of Data

We retain your personal information for as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce agreements. Account data is retained while your subscription is active and for a reasonable period thereafter (e.g., 7 years for tax purposes). You can request deletion as described above.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Site with the updated effective date. Continued use of the Service after changes constitutes acceptance. For material changes, we may notify you via email.

12. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

Omnium Hub LLC
Email: [email protected]
Website: www.omniumhub.com

For data protection inquiries, you may also have the right to lodge a complaint with your local supervisory authority.